Last updated: May 19th, 2025
A valid credit card is required for paid subscriptions unless your company pays for services annually, in which case payment via invoice and bank transfer is also acceptable. Free accounts are not required to provide a credit card number.
Ilograph subscriptions are billed in advance in accordance with our pricing schedule. There will be no refunds or credits for partial months of service, annual payments, or refunds for months unused with an open subscription, except in the case of our 3-day money back guarantee (see below).
All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you will be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) income taxes. You agree to pay for any taxes that might be applicable to your use of Ilograph or payments made by you in connection with your use of Ilograph.
If you cancel your subscription within three (3) calendar days of its start date, and you request a refund, Ilograph will refund all payments you have made to Ilograph within the three (3) calendar days prior to the cancellation and refund request.
You are solely responsible for properly canceling your subscription. You can cancel your subscription at any time by visiting https://app.ilograph.com/account/index.html and clicking "Manage", or by contacting us at support@ilograph.com. As a security precaution, an email or phone request to cancel or make changes to your subscription may require additional verification, and will not be considered valid unless such verification is provided.
All service charges accrued up until the cancellation date must be paid in full. Cancellations will take effect at the end of the billing cycle during which the cancellation requested was received. You may continue to use your already paid for service through the billing cycle.
All provisions of these terms and other agreements between you and Ilograph which by their nature should survive cancellation or termination shall survive cancellation or termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
If you have any questions, please can contact us: